Your Questions, Answered

  • We use a HIPAA-compliant video platform (Sessions Health). You'll receive a unique, secure link via email before each session. All you need is a private space and a stable internet connection.

  • Yes. While both provide a supportive space for growth, they serve different purposes and follow different regulations.

    Therapy is a clinical service focused on healing, treating mental health symptoms (like anxiety, depression, or PTSD), and processing past trauma. It is a healthcare service, requires a diagnosis, and is limited by state law to residents of California.

    Coaching is a goal-oriented partnership focused on the "here and now." We look at your current life, identify obstacles, and build a strategic roadmap for your future. Coaching is not clinical, does not involve a diagnosis, and is available to anyone, anywhere in the world.

  • We are currently In-Network with: (California only)

    • Aetna

    • Blue Shield of California

    • UnitedHealthcare / Optum

    • Carelon Behavioral Health

    • Cigna

    • HealthNet

    • Anthem Blue Cross California

    • Magellan

    • Medicare

    • TriWest (CCN)

    • Out-of-Network (PPO): If you have a PPO plan with another provider (like Kaiser), we can provide a Superbill monthly. You may be eligible for 50-80% reimbursement depending on your specific plan.

    • Coaching Services:Important: Coaching is not a covered medical benefit. Insurance cannot be used for coaching packages.

    • We recommend calling the number on the back of your card and asking: 'Do I have a deductible for out-of-patient mental health services, and what is my co-pay?' This ensures there are no financial surprises after our first session.

  • Yes! We utilize interactive tools, digital play therapy techniques, and caregiver collaboration to ensure our younger "villagers" stay engaged and supported, even through a screen.

  • Think of it this way:

    • If you feel "stuck" due to past wounds, or if your symptoms are making it hard to function in daily life, Therapy is likely the best fit.

    • If you are functioning well but feel "stalled"—meaning you have big goals for your parenting, your relationships, or your personal legacy but don't know the steps to get there—Coaching is for you.

  • Often, yes! However, they should generally be for different goals. For example, you might see a local therapist for individual trauma work while working with a Village Coach on specific parenting strategies or career transitions.

  • No. Because coaching is not a medical or mental health treatment, it is not covered by insurance. Coaching is a private-pay investment in your personal development.

  • Currently, our therapists are licensed to provide services to residents located anywhere within the state of California.